What We Collect and Why We Keep It
When you open an account with us, we collect your name, email address, phone number and the payment method you choose — whether that is bKash, Nagad or Rocket. We record transaction references linked to your wallet so we can verify deposits and process withdrawals back
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to the same source. We also collect device identifiers, browser type and session activity to keep your account secure and detect any unusual access patterns. This is standard account-management data; we do not sell it, share it with advertisers or pass it to unrelated third parties.
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We retain your data for as long as your account stays active and for a reasonable period afterward to meet any applicable legal obligations. If you close your account, you can request that we delete your personal data — write to our support channel and we
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will confirm the steps. Availability and the specific retention period we apply to your data both depend on local law and the eligible regions we operate in. Payment data tied to bKash, Nagad or Rocket transactions is handled according to those providers' own security standards in
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addition to ours.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.